Many Americans know that when they complain on the phone to their phone company or other companies they may be associated with, some of these calls are not taken by Americans but by people in other countries, most likely India. Outsourcing of service jobs has been more apparent in this time because of the benefits it has on the company. Though some Americans believe that outsourcing is taking away jobs from America and sending it to other places, others do not completely agree with this. Many Indians do not agree with this as well. Beth Duff-Brown, bureau chief of India and Pakistan for the Associated Press, believes that these outsourced service jobs help both America and India and writes about it in an article. Thorough Duff-Brown’s earnest and informative tone, and rebuttal at the end of her article, she persuades the reader to believe that outsourced service jobs help Indian workers and American companies to strive instead of to take away jobs that are thought to be needed in America.
Throughout the article, Duff-Brown uses logos to strengthen her argument of Indians and American companies achieving from outsourcing. Her informative tone in these parts of the article cause the reader to be lead to understand more about the benefits in outsourcing. She uses statistics such as “labor can be 70 percent cheaper” in the article to let the readers see that companies are gaining from this. She uses the experience of an Indian who has a service job, Savitha Balasubramanyam, to increase her argument and to make it more valid. Balasubramanyam says continuously in this article how much she is dedicated to this job because of her want to help others. Duff-Brown uses this to let the reader not only believe her and the facts that she gives but to also understand the benefits from an Indian who has an outsourced job as well. She also uses words such as “bone up” and “accelerating” to contribute to her earnest tone in this article. The pay that the workers receive and the experiences they acquire by getting to work in these service jobs enhances her earnest tone and lets the reader see the advantages that Indians get. She also uses bits of metaphors to compare the outsourcing of jobs to being a good thing for business. She uses the metaphor of cooking to show that Indian is an important ingredient that is needed to make companies a world-class business. With this, it shows the reader the importance of Indians having these outsourced jobs and how it helps companies.
But, Duff-Brown knows that not everyone is accepting of her argument. By ending the article with a rebuttal, it lets the reader have all these good ideas of outsourcing but also acknowledge that there is criticism as well. She uses Arundhati Roy to show that some people believe that outsourcing these jobs to places like India are causing Indians to convert to a culture that is not like their own. It is causing them to have to be a whole different person, which in Roy’s eyes, is not acceptable. The rebuttal at the end really causes the reader to think about both sides and come up with their own opinion on the matter.
With this article, Duff-Brown really tries to persuade the reader to see that outsourcing has its benefits and isn’t entirely about taking away jobs. It is effective because of her tone and the rebuttal used and really causes the reader to stop and think about what they believe to be true about outsourcing service jobs to countries such as India.
Nia, you do a terrific job of balancing Duff-Brown's argument with HOW she makes that argument. Awesome!!! Your thesis looks just like a good rhetorical analysis thesis should, and your body paragraphs are doing the right kind of work-- explaining WHAT she argues through her techniques. Keep it up!!
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